Support Engineer
Company
Zelis
Location
Richmond, VA
Type
Full Time
Job Description
 Zelis is hiring an Support Engineer in St. Petersburg, FL to join our rapidly-growing company! If you have a passion for solving problems with a focus on technology, this role is perfect for you. We seek a motivated and driven candidate to deliver a world-class experience for our associates. In this role, you will act as an advocate for our associates, advising on how to leverage technology to drive business value. Â
Location: This position is located in St. Petersburg, FL and has been designated as a hybrid-office role. This role is required to be in the office at least 3 days per week. Â
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What you’ll do: Â
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Provide exceptional tier 2 deskside and remote support to Zelis usersÂ
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Provide installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripheralsÂ
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Troubleshoot remote/on-site network connectivity problems e.g., VPN Â
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Perform laptop imaging and configuration utilizing Intune Autopilot Â
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Configure mobile devices for Intune MDM/MAM Â
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Coordinate hardware warranty repair with vendors and external services such as Dell Â
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Creating and update technical documentation and user facing documentation where applicable Â
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Take ownership of small and large projects, working with various internal/external teams to accomplish goals Â
RequirementsÂ
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Bachelor's degree in computer science, systems management, information systems, or 3+ years of experience in a related field, and/or applicable technical certificate Â
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3+ years of experience supporting enterprise-level end users with various Windows OS’s, Office 365, and other Microsoft family productsÂ
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Strong understanding and skills in SLA and KPI Management Â
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2+ years of experience handling remote VPN access technology, two-factor authentication and troubleshooting Â
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Experience supporting environments with VPN infrastructure Â
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Ability to distill complex information into easy-to-understand explanations to a variety of personnel, including the creation of Standard Operating ProceduresÂ
Preferred QualificationsÂ
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Knowledge of ITIL methodology Â
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Experience with A/V systems and troubleshooting Â
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Enterprise desktop support, Microsoft Active Directory, Entra, Intune Â
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Experience with supporting MacOS in enterprise environment Â
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Experience with MFA (DUO, Okta, MS authenticator) Â
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As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and BelongingÂ
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Â
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility SupportÂ
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
Date Posted
08/16/2024
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