Support Engineer

The Role

As a Support Engineer at Confiant, you will serve as a critical link between our technical teams and our customers, ensuring seamless issue resolution and exceptional service delivery. This role involves troubleshooting complex technical problems, providing technical support and guidance to customers and internal stakeholders, and collaborating with internal teams to enhance product functionality and user experience. Success in this role requires a strong technical foundation, problem-solving abilities, and a customer-first mindset to drive satisfaction and long-term success.

Responsibilities

• Serve as a technical resource for all customer-facing teams, and the oracle on all technical matters related to Confiant.
• Serve as the escalation point for the Sales and Support Engineering teams.
• Work closely with the Product team to relay customer feedback and insights from the field
• Sell the Confiant value proposition and story to prospects.

Requirements

• 2+ years of working experience in a Support Engineering or similar role
• Working experience in an ad operations role or other AdTech-related position.
• Knowledge of programmatic ad serving.
• Able to read, understand, and debug JavaScript code.
• Familiarity with DFP (Google Ad Manager) or other major ad servers.
• Hands-on experience debugging Header Bidding technologies, such as Prebid.js.
• Passion for web-based technologies and staying current with industry trends.
• Ability to clearly demonstrate and whiteboard the Confiant product suite.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Strong sense of accountability and transparency in work.
• An investigative mindset and entrepreneurial spirit.

Nice To Have

• Experience with browser and network debugging tools such as Chrome Dev Tools, Charles Proxy, Fiddler, HttpWatch

Benefits

• Fully Remote
• Unlimited Paid Time Off
• Sabbatical
• Stock Option Plan
• Exceptional Health Care Plans (Medical, Dental & Vision)
• FSA & Commuter Benefits
• Employee Sponsored Disability & Life Insurance
• 401(k) Plan with Automatic Employer Contribution
• Enhanced and Extended Family Leave
• Learning & Development Budget
• Yearly Office Supply Stipend
• Free Global Co-Working Membership