Support Engineer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

L2 Support Engineer is a key role in our dynamic Planning Analytics organization.
This role is working at the forefront of one of IBM's major growth initiatives - IBM Data & AI.
Our fast-paced and diverse Support team provides technical support to our many Cloud and on-premise customers. Does providing world class technical support and helping customers daily interest you? Apply now!

This is not a Call Centre role.
We are looking for confident and technically astute individuals with a strong desire to work in a second/third level support environment facing challenging technical problems.
Responsibilities:
- Provide L2 technical support to customers utilizing IBM cloud solutions
- Resolve complex issues related to IBM platforms and tools
- Communicate with customers to understand their requirements and deliver appropriate solutions
- Monitor and analyze cloud systems to identify and resolve issues
- Collaborate with internal teams to ensure comprehensive customer support

We offer:
- Exciting opportunities for professional growth in the global IT industry
- Training and mentorship to enhance your technical skills
- Access to extensive learning resources, training programs and certifications to fuel your personal and professional development
- Competitive salary
- A vibrant and inclusive work environment that promotes teamwork
If you are ambitious, love Supporting customers, passionate about technology and eager to learn, we want to hear from you! Seize this chance to be a part of our team and pave the way to a successful career.

Required Technical and Professional Expertise
- Strong verbal and written English communication skills
- Proven skills in solving technical problems, troubleshooting, and debugging
- An ability to quickly learn new technical skills and concepts. Product training will be provided.
- Ability to multi-task
- Break down large or complex tasks into smaller and manageable steps
- Experience working in a customer-facing role

Preferred Technical and Professional Expertise
- OS systems ( MS Windows desktop and server environments- AIX, Redhat etc)
- Knowledge or experience with HTTP and/or FTP servers, standard Windows desktop applications such as Excel or Access
- An understanding of the Business Intelligence Software
- Familiarity with the concept of relational databases, Business Intelligence, OLAP, cubes, and DW
- Knowledge of networks/security concepts (clusters, nodes, Kerberos, LDAP, Active Directory, SSL, SSO)
- Awareness of what Planning Analytics is
- Ability to smile and enjoy positive outcomes