Support Engineer - Charting & Nursing
Company
WellSky
Location
York ON
Type
Full Time
Job Description
Are you someone who is passionate about helping others and enjoys leveraging your technical skills to do so? WellSky is seeking an energetic and personable Support Engineer to provide application support to our Post-Acute Care Facilities clients!
As a Support Engineer, you will leverage a variety of tools to troubleshoot and resolve complex application support issues. You will also work with Development and Solution Management and other resources across the company to shape and drive forward the evolving vision for WellSky's Specialty Care Solution. Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.
A day in the life!
Your Day-to-day
- Providing superior customer service and ensuring outstanding quality
- Troubleshooting and resolving WellSky Specialty Care EMR application issues. (Charting & Nursing)
- Collaborating with and supporting other team members
- Debugging front end (Java Script) and or backend software (IBM RPG)
- Partner with development and solution management groups for unresolved issues when needed, and maintaining ownership of cases through their resolution
- Completing thorough documentation of issues
- Ensuring individual KPI response and resolution times are met
Our Team Members
- Work well with our clients and each other
- Exhibit strong communication, listening and organizational skills
- Are enthusiastic about ongoing learning and growth
- Have a thirst for solving problems
- Work both collaboratively and independently
- Manage their time extremely well
- Learn new technologies quickly
- Excellent verbal and written communication skills
- Experience with cross-functional collaboration
- Desire for long term growth
Do you have what it takes?
To Succeed In This Role, You Must Have
- Bachelor’s degree in Computer Science, Information Systems, or related degree, or equivalent experience in a customer facing role
- 2+ years of work experience
Do you stand above the rest?
The Nice-to-haves
- Experience engaging with customers
- Experience debugging front end and or backend software
- Experience using analytical tools such as Excel or SQL
- Experience with Java, C++, or RPG
- Experience in healthcare support
Additional Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times. Â
#LI-TC1
About WellSky
WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-generation software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks, cell therapy labs, blood centers, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to ultimately help more people thrive.
We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, including generous paid time off programming, and a casual and fun environment that encourages quality, creativity, and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All U.S.-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.Â
Date Posted
09/02/2022
Views
17
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