Support Operations Consultant

How you will make an impact:
As a Consultant on the Support Operations team, you will have the opportunity to provide strategic technical guidance to both our clients and Strata team members. You will gain an understanding of a variety of cutting-edge technologies and acquire an understanding of Strata's software and system architectures. In addition, you will collaborate with our engineering, consulting, and quality assurance teams to ensure that the product is aligned with client needs and meets Strata's high quality of standards.

• Manage Technical Activation projects for all new StrataJazz® clients, including client communications throughout the entire project.
• Schedule and attends all client-facing meetings during the Tech Activation project.
• Set up databases for new clients.
• Coordinate client's workstation requirements for initial set up.
• Complete initial SFTP set up and initial client user Import.
• Coordinate wrap-up of the individual client project including notifying other internal teams.
• Uses SQL to run basic queries for troubleshooting purposes.
• Effectively uses time-management skills to manage multiple projects.
• Know when to escalate to the next tier level of support for any potential problems.
• Collaborate closely with team members while fostering a respectful and secure team environment.

• Maintain detailed documentation of "how to" perform the duties in the Technical Activation as well as individual client project plan.
• Provide training and mentoring to Support Operations Analysts
• Act as a single point of contact for client specific engagements in absence of team leadership
• Participate in new hire process including interviewing potential candidates and participating in the new hire selection process
• Manage projects as needed as assigned by leadership.
• After-hours work may be required.

What we are looking for:

• 3+ years of product support experience OR relevant work with healthcare products in technical support, engineering, or a consulting environment.
• Professional and/or academic background in desktop or IT support
• Professional and/or academic background with web-based applications
• Experience setting up and troubleshooting Single Sign On protocols (SAML; WS-Federation) and Identity Providers (Azure, ADFS, Okta, etc.)
• Experience with setting up and maintaining SFTP processes.
• Excellent problem solving, analytical, and communication skills
• Strong self-motivation, and the ability to work effectively with limited guidance when necessary

How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses located in both cities. We offer flexibility and afford our people the ability to work both from home and on campus.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].
Here @ Strata…
We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
The StrataWay - Our Core Values:
While we celebrate what makes each member of our team unique, our four core values are what connect us. The StrataWay sets clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our clients.

• Serve: Act in the best interest of our team and our clients.
• Pro: Be respectful, accountable, prepared, positive, and humble.
• Rock: Step up and do what needs to be done.
• Grow: Keep getting better.

Our Impact:
Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes 50% of US Healthcare which equates to over 2,000 hospitals and over 400 healthcare delivery systems. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please visit www.stratadecision.com.
Strata is committed to fair and equitable compensation practices. This role is eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.