System Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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• Hardware Troubleshooting Support
• Minimum 2 to 4 years' experience in DC support
• Support hardware faults and customer requests
• Managing assigned issues and working based on priority level
• Using web-based tools for managing and locating hardware in data center suites and storage rooms
• Being able to identify a variety of server components and their functions
• Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)
• Replace server hardware components
• Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teams
• Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)
• Interfacing with internal customers to coordinate troubleshooting and downtime in a professional manner
• Submitting RMA requests for replacement parts
• Resolve tickets and tasks within SLA/SLO
• Update all tickets on a weekly basis at minimum
• Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair process

• Network Traffic Shift queue and respond to tickets
• Respond to requests from NRE regarding general network troubleshooting
• Support NRE CM's for switch replacements and other issue

• Paid Parental Leave
• Excellent Remuneration Package.
• Quarterly bonus/variable pay.
• Quarterly Career Progression Reviews - we do not limit our employees to the usual once per year reviews!
• Corporate Healthcare Benefits
• 401k benefits
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Financial Advisory & Banking Benefits.
• Free Ongoing training and development to help you reach your full potential.
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
• Team building, fun activities, and social events - COVID permitting.