System Engineer - L2

Wipro Mississauga, Canada

Company

Wipro

Location

Mississauga, Canada

Type

Full Time

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

Want more jobs like this?

Get jobs in Mississauga, Canada delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer's emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply Now

Date Posted

01/12/2025

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.85

Similar Jobs

Senior Manager - New Business Sales (Bilingual English/French) - Maple

Views in the last 30 days - 0

Maple a fastgrowing health tech company founded in 2015 is seeking a Senior Manager of New Business Sales to lead revenue growth within their New Busi...

View Details

Intermediate Software Engineer - Athennian

Views in the last 30 days - 0

Athennian a company managing over 370000 business entities worldwide is seeking an experienced Intermediate Software Engineer The role involves design...

View Details

Staff Content Designer - Benefits & HR Apps - Gusto, Inc.

Views in the last 30 days - 0

Gusto is seeking a seasoned Content Designer to support their Benefits and HR products The role involves partnering with product teams driving custome...

View Details

Data Analyst - Search (0 Experience Required) - Peroptyx

Views in the last 30 days - 0

Peroptyx is seeking Data Analysts to review the accuracy of machine learning data The role involves analyzing search news image and transit results fo...

View Details

Client Support Specialist (Healthcare Facilities - B2B) - Clipboard Health

Views in the last 30 days - 0

Clipboard Health is seeking customerfocused individuals to join their team as B2B Support Specialists also known as HCF Agents This role involves bein...

View Details

Staff Software Developer - Vidyard

Views in the last 30 days - 0

Vidyard is hiring a Staff Software Developer to join their Core Team responsible for designing building and scaling the core functionality of their vi...

View Details