System Support Specialist

Description

The NASA Exploration Systems Development Mission Directorate (ESDMD) at the Johnson Space Center (JSC) requires additional Information Technology support with the NASA End User Services and Technologies (NEST) contract for their daily missions and end user demand.

Primary Responsibilities:

• Serve as single point of contact for coordinating orders and deploying and servicing NEST/GFE equipment (within contract limitations) within the organization.
• Act as a front-line interface to users, accepting trouble reports and walk up services.
• Ensuring all Service Level Agreements are to meet the requirements of the program.
• Install and configure local software as needed by the research environment and its researchers.

• Debug/diagnose system problems with software, hardware and coordinate disposition, repair, and resolution as appropriate.
• Attention to detail on asset management and reporting
• Ticket management and proper documentation
• Effective time management
• Support other end user support activities for Mobility such as Intune enrollments, general troubleshooting, etc.
• Assist with International Travel Loaner requirements and needs.
• Attend OCIO meetings and provide NEST initiative updates and customer education.
• Provide consultation and support for computing and data processing related issues.
• Provide Service Delivery needs on deployments, receiving equipment returns.
• The ability to flex hours based off the need of the customer.

Basic Qualifications:

The individual or team fulfilling this scope of work should possess the following qualifications:
• Experience with the following systems: MacOS, iOS, Windows OS, and Android
o Understanding of those OS configurations, network management, and security practice
• Experience in hardware: installation, configuration, and debugging of hardware components
• Excellent Customer Service Skills
o Strong interpersonal and communication skills.
o Ability to interact effectively with Leidos management, the ESDMD Information Technology Specialists, OCIO personnel and provide high-quality customer support

The following deliverables are expected from the individual:

• Regular status reports on requirements and needs of the customer.
• Participation in updating Documentation of hardware configurations, installations, and troubleshooting procedures.

Preferred Qualifications:

1-2 years in the Information Technology field with break/fix
5 years + Customer service experience

Like to have COMPTIA Security + CE or COMPTIA A+

Original Posting Date:

2025-01-28
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.