Systems Analyst

Date Posted:

2023-04-18

Country:

United States of America

Location:

CAI23: Carrier-Indianapolis, IN 7310 W Morris St, Indianapolis, IN, 46231 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for an experienced professional in Materials & Logistics, who works independently, monitors distribution of materials, develops standard operating procedures, evaluates inventory costs and sets service rates. Collaborates with internal and external parties, confers with department heads regarding warehouse activities, and responds to customers inquiries.

Key Responsibilities

• Confers with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing, to ensure the efficient movement of material from receiving, or the warehouse, to production.
• Develops standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials to increase efficiency and optimize processes.
• Evaluates freight or inventory costs associated with transit times to ensure that costs are appropriate.
• Examines products or materials to estimate quantities or weight and type of container required for storage or transport.
• Issues shipping instructions and provides routing information to ensure timely deliveries.
• Negotiates with carriers, warehouse operators, or insurance company representatives for services and preferential rates to ensure cost effectiveness.
• Participates in setting transportation and service rates to ensure that rates are appropriate.
• Responds to customers' or shippers' questions and complaints regarding storage and distribution services to ensure that the business provides satisfactory standards of service.
• Schedules or monitors air or surface pickup, delivery, or distribution of products or materials to ensure timely delivery.
• Troubleshoot problems between WMS(SAP EWM), TMS, YMS, and order mgmt. systems and work across IT experts to develop solutions
• Understand and solve issues related to inventory and order fulfillment
• Maintain and update site hardware as needed including handheld tablets and RF scanners
• Work with system experts and warehouse leadership to develop new solutions for reporting and warehouse applications
• Validate changes proposed by AMS (application maintenance and support teams) & Supporting contractors
• Work across Carrier IT teams to ensure all hardware is functioning as designed
• Proactively identify problems and implement swift, effective solutions
• Lead daily stand up call with AMS support to prioritize work for addressing incidents and future improvements
• Work closely with Indy DC to further drive continuous improvement
• Manage system enhancement/issue resolution requests ensuring the right prioritization is assigned based on the needs of the business
• EWM system superuser providing front-line issue resolution support and escalating as needed
• Communicate system changes (outages, enhancements, etc.) to core business users
• Experience with incident resolution / change management a plus, experience with ServiceNow & Jira preferred.

Basic Qualifications

• High School Diploma or GED
• 2+ years of experience with EWM
• 1+ of SAP experience and working knowledge of Warehouse Management Systems

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• BA/BS degree in Computer Science
• 3+ years of experience working in the logistics field
• Solid understanding of SAP order management, delivery ticket logic, and application development methodologies
• Strong SQL and Microsoft Office application skills
• Passion and curiosity for technology
• Proven ability to execute with speed and exhibit a bias for action
• Innovative thinking
• Ability to work in a cross-functional faced paced environment
• Strong communication and interpersonal skills

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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