Systems Engineer

About IGT

Within IGT's diverse product & services portfolio, our Global Gaming business is a world leader in the global gaming industry. In Gaming, the term "innovation" isn't just a cliche poster on a wall. It is the uniting force behind every interaction, idea, and decision, and is embodied by every single one of our team members. As an employer, our goal is to deliver an unrivaled career experience to you - one that constantly engages you as a "player" and drives your growth in the areas that matter most to you- in life and at work.

We are committed to making our employees feel respected, empowered, valued and heard as the basis for our mutual success. At IGT, we offer the things that matter most, like a high degree of work-life flexibility, a deeply connected community, a true place of belonging for all, and a long, growth-oriented career runway.

About You

Have you always dreamed of doing what you love and enjoying your work every day? We are seeking a passionate, adaptive, and pioneering Game Design Mathematician that is ready to take their creativity, passion, and skills to the next generation of interactive gaming. Blending expertise with innovation, this individual will help design games that will provide exciting, engaging, and immersive game experiences to a wide player audience. In this role you will be part of shaping the industry with your innovative solutions and creativity

Responsibilities

The Global Systems Services organization is in need of a professional who enjoys the challenges of Supporting and preserving availability for numerous IGT production environments consisting of both on-premise and hosted Cloud Services solutions. As a self-starter, you will be part of an initiative to drive the meaning of "Superior Customer Service" to the next level by proactively responding and investigating potential application, infrastructures and communication related issues. Your decision making and collaborative skills will come in handy as you interface and escalate to other members throughout the various IGT organizations. Attention to detail, being concise in our communications, understanding our organizational structure and the overall functionality of our products will be essential to the overall development and success of this position.

• Provide real time monitoring of alerts and ticket notifications
• Provide real time response to issues relating to our Customers operations.
• Monitor and manage tickets in queue based on SOP's.
• Ensure timely transfer to incident tickets that need escalation.
• Properly triage all alerts/notifications generated by our monitoring systems.
• Responsible for ensuring that the monitoring systems are fully operational.
• Make improvement recommendations for the implementation and design of future server infrastructure and networks.
• Document and maintain processes of any additional startup managed services.
• Perform trend analysis of the system hardware & software to derive recommendations for performance tuning, provisioning and overall monitoring efficiency.

Qualifications

* You are knowledgeable of the full technical stack from bare metal server hardware to cloud services and everything in between.

* You are an excellent systems debugger - finding interaction issues between components on server systems.

* You insist on highest-standards and can develop tactical solutions/tools to diagnose and fix issues.

* You have interest in cloud scale and curious how systems and software decisions impact users.

* Understanding of ITIL/Call Center/Network Operations Center functions

* Experience with VMware, Windows platforms, Linux, Database, and storage devices

* BS degree in Computer Science, Computer Engineering, or other technical degree, or relevant work experience

Keys to Success• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership

Total Benefits

When we talk to our employees, what we hear time and time again is that they build some of the best relationships of their lives here and receive an exceptional return on their time. Beyond day-to-day fulfillment and learning at work we offer competitive pay and:

• Paid Holidays & Generous PTO is part of IGT's commitment to work-life flexibility. Here you'll enjoy freedom and time to balance life activities you enjoy and are inspired by with your work responsibilities.

• Premium Health & Wellbeing Benefits including three different types of outstanding medical plan options, access to Teladoc options, free health coaching, discounted pet medication, gym membership reimbursement and more.
• Extensive Financial Support including a 401(k) Savings Plan with Company contributions that are fully vested upon time of hire, tuition reimbursement, adoption expense reimbursement, competitive life insurance and free identity theft insurance.

These are just a few of our offerings. Don't hesitate to ask a member of our team about other benefits that are available.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.