Systems Engineer

TITLE: Technical Service Analyst (TSA)DEPARTMENT: Global Service and SupportREPORTING TO: Central Technical Service ManagerTYPE: Full - time, Remote
Overview

Provide installation services and technical support for IPC’s advanced server/network & cloud based communication products in a fast paced demanding environment servicing the financial community. This individual will have experience in the installation and troubleshooting of server & networking technologies (Cisco, etc) as well as knowledge of telecommunications is a must; knowledge of databases and operating systems is beneficial. PBX and compliance experience is also beneficial. Flexible work schedule is a requirement, must be able to travel, work nights and weekends.

Job Responsibilities

This role is primarily a field-based role whereby the Systems Engineer performs trouble shooting, system changes as well as the installation of IPC server based telecommunications products and networks at customer sites. Many of these activities are after business hours and on weekends. Most of these customer sites are in the greater Toronto and surrounding area as well as Montreal, Calgary and Vancouver. Travel outside of Toronto and surrounding area is occasional however is a job requirement.

Primary technologies the Systems Engineer will be interacting with are:

o Dell / Intel servers
o VMWare/Virtual environments
o Cloud SaaS
o Linux Operating System
o Oracle OCCASS Application Server (formerly BEA WebLogic)
o Oracle Databases
o SIP based telecommunication applications
o 3rd party applications e.g. from Audio Codes
o Cisco networking technologies
o Interfacing to PBX via SIP or QSIG. PBX’s such as Avaya, Nortel, and Cisco

• In addition, the Systems Engineer will work closely with the Advanced Systems Group (ASG) to aide with 2nd level support from other IPC offices as needed

• Willing to travel as required
• On call duties on weekends, holidays and evenings

Experience and Skills Requirements

Required

• Should have a strong understanding of VoIP and network topologies

o Understand VOIP technology - QOS (Quality of Service) Major components of the VoIP network- Voice packetization- Voice quality- Bandwidth- Traffic convergence issues- VoIP standardization and protocol-Network assessment

• Understanding of networking concept, including WAN / LAN/ ATM technology.
• Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP
• Excellent verbal communication, technical writing/drawing and organizational skills
• Domains / Workgroups, and User accounts and Services
• DHCP / DNS / NTP
• Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, Channel Banks,
• In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6 , 12 Pair, plus color codes
• Understanding of Cloud computing concepts including SaaS Preferred
• Any IT Certifications in the following areas is beneficial:
o SIP
o Operating Systems (Microsoft, Linux)
o Servers (Server+, etc)
o Networking (CCNA, CCNP, CCIE, etc.)
o Databases (My SQL, Oracle, Microsoft SQL)

• PBX knowledge a plus (Avaya, Nortel, Cisco Call Manager, etc.)
• Compliance/recording technologies Education 2 year college degree; BS/BA from an accredited university preferred and/or equivalent work experience (5+ years as an engineer in the IT industry)

PLEASE SUBMIT YOUR CV IN ENGLISH 

What’s in It for You?  

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

• Competitive Base Salaries and Performance Bonuses 
• Additional Time off for Charity Work and Volunteering 
• Tuition Reimbursement 
• Certification Bonus Program 
• Access to “IPC University” our Internal E-Learning Platform 
• Access to LinkedIn Learning 
• Structured Onboarding Training and Peer Mentor Support 
• Wellness Program 
• Employee Referral Scheme 

Further information about your benefits will be provided during your onboarding process. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

You can explore more about our culture, offerings and commitment to living our Core 4 values, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/. 

IPC’s Diversity Statement: 

“The IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities”  
– Bob Santella, Chief Executive Officer