Systems Engineer III

Job Description:

This position is responsible for providing support for Vertex's Information Technology Windows systems and network computing infrastructure.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Deliver Information Technology expertise to Vertex business projects
  • Identify relevant technologies and implement solutions based upon subject-matter expertise and experience within a Windows computing environment.

• Be responsible for delivery of results against commitments while participating on cross-functional teams as required.
  • Confer regularly with development staff to evaluate hardware and software needs as it relates to operational and performance requirements.

• Support in-place solutions in technology space
  • Provide technical support for Vertex’s Information Technology Infrastructure, operating systems, and networks.
  • Document and maintain the current environment for operational and planning purposes.

• Monitor and maintain solutions in the technology space
  • Support, install, enhance, and customize network operating systems as required through the Service Desk.
  • Maintain business continuity plans to include disaster recovery procedures.
  • Maintain a software currency plan, including patch management processes, concerning the in-place solutions.
  • Maintain a resource utilization and capacity plan for the storage infrastructure.
  • Provide system performance reports to management as requested.
  • Provide operational reports regarding system status and performance, problems and resolutions, service level performance, and other such status and performance measures as appropriate.

• Support a dynamic team environment at Vertex by collaborating with other departments, contributing time, effort, and ideas.

• Enhance job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;

• Occasional travel required.

• Participate in other projects or duties.

SUPERVISORY RESPONSIBILITIES:

• N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• 5+ years of direct operating system administration, support and design including Windows, Active Directory, Group Policies, and patch management

• Experience with enterprise Disaster Recovery exercises and best practices

• Experience with VMWare ESX and Virtual Infrastructure Client

• Experience with EMC/Brocade Storage-Area Network (SAN) design and administration

• Proven experience in development of enterprise Windows strategies and associated technologies

• Demonstrable ability to articulate design points and underlying architectural elements while developing a business case in support of enterprise Windows strategies

• Multi-platform enterprise monitoring implementation experience

• Experience with multi-platform enterprise backup systems such as Veritas Netbackup or TSM

• Proven ability to manage multiple priorities and deadlines while supporting multiple technical areas of a complex computing environment

• Strong written and verbal communication skills

• Proven self-discipline and motivation

• Ability to maintain expected attendance at work.

• Proficiency in Microsoft Office packages is required.

• Ability to manage job-related and personal stress effectively.

• Must manage time and priorities effectively by completing tasks in a timely manner.

• Sufficient knowledge of business communications, including telephone, voicemail, and e-mail, and operations of office machines, such as photocopier, scanner, and fax.

• Willingness to work overtime, holidays, and weekends based on business need.

EDUCATION AND TRAINING:

• Bachelor of Science in Computer Science, Management Information Systems, or similar technical discipline or equivalent combination of education and experience.

• Six (6) plus years of experience in IT

• Or equivalent combination of education and/or experience

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.