Systems Operations Analyst (Mortgages and Personal Loans)

About the Role:

The Operations Analyst will be responsible for supporting Credible’s marketplace systems.  You will help drive process efficiency and system optimization by identifying areas of improvement for our Product and Product Operations teams, and research and document requirements for new features. You will function as the systems SME to support the vertical and troubleshoot software-related issues.

Essential Duties and Responsibilities:

• Systems management
• Write requirements, test, and troubleshoot eligibility tickets for a Credible vertical
• Write requirements, test, and troubleshoot lender onboarding tickets for a Credible vertical
• Write requirements, test, and troubleshoot integrations
• Test and troubleshoot Salesforce features
• Documentation
• Write and update documentation related to a Credible vertical’s systems
• Analytics
• Complete loan-level analyses
• Build reports and dashboards to quantify system health metrics
• Collaboration
• Collaborate directly with Credible teams
• Collaborate directly with external vendors and partners of Credible

What you will bring to the position: 

• Demonstrated oral and written communication skills 
• Demonstrated research and analytical skills 
• Ability to professionally interface with outside vendors
• Ability to work on multiple tasks simultaneously and switch gears quickly
• Highly self-motivated and detail oriented, you ask the right questions to get to the root of complex issues
• Strong organizational skills; understanding of how separate software components form a coherent system
• Strong sense of ownership

Education and/or Experience: 

• Bachelor's degree or 1-2 years of related experience and/or training required; or equivalent combination of education and experience. 
• Ability to manage multiple projects at the same time and shift priorities quickly. 
• Experience using JIRA, proficient in Excel, some Python, SQL or other DB interface tools.

Nice to have:

• Experience with Salesforce or related CRM software
• Familiarity with SumoLogic or similar DevOps tools
• Experience with API implementation and testing

Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington