T2 Gaming Technical Support - Tickets/Email (4229)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Technical Customer Support! 

Do you have a Tech Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 

This is a great opportunity for a gaming technical wizard to be involved in a long-term, competitive-rate project. Candidates who are willing to dedicate more hours to this project will be prioritized (30-40 hours per week).

The successful candidate will be given a thorough orientation and several weeks of project shadowing will be provided at full pay (both the orientation and shadowing).

Please see system specs listed below, you must meet those min requirements.

Hours (all times Pacific): 

24/7 (8 hours on weekends)

Hourly Pay Rate:

To be discussed in the interview phase

Commitment: 

20 hours per week

90 days

Language:

English

Ideal Skills Needed:

• Available for at least 20 hours per week (8 of these hours are weekend mandatory)
• We need people to target AFTER 11am PST start time
• Very strong attention to detail
• Looking for those who have robust knowledge of Unreal Engine specifically; game development is a strong bonus
• QA experience
• Customer support experience
• Salesforce experience (or other CRMs)
• English fluency required (language test will be required)
• Any game developer history or asset creation is a plus

Computer Specs Requirements:

• i7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 2080 or higher (or equivalent)
• 500 GB+ Hard Drive Space
• Dual Monitors – Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum (more suggested)
• Stable Power Connection

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process