Team Lead, Field Care Coordinator (Mandarin & Cantonese fluency)

Description and Requirements

As part of Healthfirst's comprehensive care management approach, we have field-based staff who visit our vulnerable members to assess and address their needs. The FCC Team Lead (FCC TL) is responsible for leadership and supervision of the Field Care Coordinators (FCC). Each Team Lead will supervise a team of FCCs assigned to a specific geography, and ensure the FCCs conduct their home care management visits according to departmental policies. The FCC TL role is hybrid and will be a mix of remote and in-field supervision of a field team. One day a week will be required for in-home visits. The other 4 days will be remote. For this position, we are looking for candidates fully fluent in Mandarin, Cantonese and English.

• Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency
• Allocates, monitors, and assigns resources while delegating and monitoring workloads
• Implements and supports continuous process improvement and quality initiatives
• Provides in-field support to the FCC staff, including supervision, coaching and training
• Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies
• Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions
• Assists leadership in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example
• Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations as to how to resolve issues
• Additional duties as assigned

Minimum Qualifications:

• High School Diploma or GED
• Demonstrated professionalism with experience in direct or indirect leadership of people or projects
• Experience in a role requiring independent-critical thinking, time management, problem solving and achieving goals
• Ability to travel to assigned geography (assignments will be in the downstate New York area which includes the 5 boroughs, Long Island, Orange County, and Westchester)
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Proficient computer skills experience, including proficiency with Microsoft Outlook, Word and Excel

Preferred Qualifications:

• Associate's or Bachelor's degree
• Bilingual
• Prior training experience
• Experience managing field teams
• Prior leadership skills along with ability to develop, direct, and support a team
• Adept at planning, organizing, and executing strategies
• Ability to build and enhance team productivity to achieve team goals

Hiring Range:

• Greater New York City Area (NY, NJ, CT residents): $67,205 - $95,680
• All Other Locations (within approved locations): $59,800 - $87,360

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.