Team Manager - Legacy Support, IS Operational Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

Are you interested in lending your experience with process improvement and people development to a team in the midst of substantial growth and change? Do you want to learn more the Export process at Expeditors?

The Operational Experience - Legacy Support Team Manager is responsible for supporting a variety of applications related to our Export Services. With the Export environment constantly evolving, you can expect something new each day!

As a Team Manager, you will develop, mentor, coach, and hold all members of the team accountable to expectations. The Team Manager ensures that the applications and systems the team is assigned are supported effectively, working in collaboration with IS and Business leaders to reduce incidents and increase efficiencies. You will gain an understanding of the support work and be able to assist with critical issues and at times, act as the escalation point for off-hours calls.

This position is ideal for a motivated, humorous, thoughtful and curious individual who wants to lead a team while at the same time, working with multiple groups within the organization.

The Team Manager will report to the Senior Manager of the Legacy Development Team and work directly with Program leadership and Product management, as well as stakeholders across the company.

Major Duties and Responsibilities

• Prioritize career development activities for direct reports
• Understand and define the work of the team and processes to improve productivity
• Drive and communicate the long-term vision and goals of the team
• Communicate and exemplify Expeditors’ culture to direct reports
• Collaborate within your team and across the organization to reach creative solutions to conflicts

Daily and Monthly Activities

• Monitor workflow and productivity to ensure service level agreements are met, assisting with the workload when necessary
• Respond to major service interruptions on a 24/7 basis
• Coach, mentor and develop the team through regular performance evaluations and check-ins
• Ensure timesheets, required training, and other administrative tasks are completed as documented
• Compile, analyze, and share metrics on volume trends
• Screen, interview, and onboard qualified candidates to fill team openings
• Lead initiatives and process improvement projects for the team and department
• Manage and prioritize auditing procedures and requests

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• Experience leading teams and people
• Record of superior organization and time management
• Management of multiple and competing priorities
• History of making process improvements
• Balance analytical problem solving with a sense of urgency
• Professional and customer-service-oriented attitude
• Strong sense of confidentiality

DESIRED QUALIFICATIONS

• Outstanding, demonstrated experience developing teams and people
• Ability to recognize and mitigate risks
• The ability to communicate effectively in writing and verbally with a wide spectrum of people, both technical and non-technical
• Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
• Passion for technology
• Exposure to support networks, ticket desk applications and escalation processes either in an operations or management capacity

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary: $95,000 to $180,000

Expeditors offers excellent benefits:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.