Tech Support Engineer at nomiso - Other US Location | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

Technical Support Engineer

Experience Level: Senior

Position Overview:

We are seeking a dedicated and skilled Technical Support Specialist to join our team in the telecom industry. The ideal candidate will possess strong expertise in PL/SQL, CRM systems, inventory management, and message gateway technologies. This role involves providing technical support, troubleshooting issues, and ensuring smooth operations within our technical infrastructure.

Responsibilities:

Provide first and second-level technical support for telecom services and products.
Troubleshoot and resolve technical issues related to PL/SQL, CRM, inventory management systems, and message gateways.
Respond to customer inquiries and technical problems via phone, email, and ticketing system.
Develop, test, and maintain PL/SQL scripts and queries to support database operations.
Troubleshooting and resolving technical issues related to Operations, Telecom systems, CRM platforms, and Inventory Management software.
Supporting Message Gateway systems for efficient communication and data exchange.
Handling mobile technology-related concerns and ensuring smooth operation of SIM cards.
Collaborating with cross-functional teams to address complex technical challenges.

Required Skills:

Minimum of 8+ with 6 years of relevant experience in technical support within the telecom industry.
Proven experience with PL/SQL, CRM systems, inventory management, and message gateways.
Strong knowledge of database management and SQL scripting.
Creating and optimizing Shell scripts for automation and system tasks.
Experience in supporting and maintaining message gateway systems used for SMS, MMS, and other messaging services.

Good to have:

Certifications in relevant technologies (e.g., Oracle PL/SQL Developer, CRM certification).
Telecom domain knowledge.

Education:

A Bachelor’s or Master’s degree in Computer Science Engineering or technical degree.

Location:

Bangalore

About NomiSo:

NomiSo is a Product Engineering company currently focussed on Video Stream Engineering, backed by AI and ML. We are a team of Software Engineers, Architects and Cloud Experts with more than 100 years of combined expertise in Technology and Delivery Management.

Our mission is to Empower and Enhance the lives of our customers, through simple solutions for their complex business problems.

At NomiSo we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace, thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble and thrive when challenged. We offer a positive, stimulating and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

We are an equal opportunity employer and are committed to diversity, equity, and inclusion. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristics.

Tech Support Engineer

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