Technical Account Manager

About the Opportunity

Veza is seeking a Technical Account Manager who will play a crucial role in guiding our enterprise customers through the adoption, optimization, and expansion of Veza’s platform. This results-oriented role requires a candidate who combines deep technical knowledge with strong account management skills, ensuring that customers achieve their business KPIs with Veza. Reporting to the VP of Customer Success, you will be the primary point of contact, responsible for aligning technical solutions to business objectives and managing the customer relationship lifecycle independently.

Key Responsibilities:

• Trusted Technical Advisor: Act as the go-to advisor, providing customers with in-depth technical guidance on Veza’s platform and its integration within their unique environments. This includes ongoing and hands-on support integrating additional applications.
• Solution Design and Optimization: Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies.
• Account Management and Advocacy: Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development.
• Customer Enablement: Train customers to be self-sufficient with Veza’s platform, empowering them to maximize value and align the solution with their strategic goals.
• Strategic Reviews and Planning: Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth.
• Proactive Risk Assessment: Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success.

Education:

• Bachelor’s Degree or equivalent experience.

Experience:

• At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management.
• Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS.
• Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock).
• A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity.
• Experience in a technical customer-facing position at a software company.

Preferred:

• Willingness to work outside of standard hours to collaborate with global IT services teams.
• Familiarity with REST APIs and SDKs.
• Familiarity with HRMS platforms.
• Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL).
• Experience with provisioning architecture and HRMS platforms.
• Willingness to adapt to a dynamic, fast-paced environment and work outside of standard hours as needed to support global clients.