Technical Application Specialist

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Objective:

Join Thermo Fisher Scientific Inc. as a Technical Application Specialist III and apply your expertise to provide outstanding remote technical support for our brand new products. This innovative opportunity allows you to collaborate with top professionals, ensuring product excellence and customer happiness.

Education

• M.S. or Ph.D. in molecular biology or a closely related field, or equivalent experience.

• General knowledge and hands-on experience in molecular biology and sample preparation, such as nucleic acid extraction, PCR, RT-PCR, molecular cloning, siRNA, qPCR, gene editing, etc. Experience with MDx and NGS is preferred.

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• Provide flawless remote technical support to customers, ensuring accurate advice on product usage, mentorship on product selection, and resolution of technical issues.
• Respond to inquiries about nucleic acid extraction, PCR, RT-PCR, molecular cloning, qPCR, NGS, gene editing-related products via phone, email, chat, or field visits.
• Support Sales Representatives with on-field technical and application expertise to successfully address customer inquiries.
• Resolve technical complaints and troubleshooting issues efficiently.
• Identify customer opportunities, needs, and requirements, and communicate these to the sales team.
• Serve as a customer liaison, promoting and maintaining positive customer relations.

• Prior experience in a customer-facing role is a plus; emotional intelligence and a strong desire to help and solve problems are essential.
• Proven track record of quickly learning complex technical information.
• Excellent presentation, interpersonal, and negotiation skills, with the ability to communicate scientific concepts effectively.
• High energy, a standout colleague, and the ability to work under pressure.
• Initiative, self-motivation, a growth mindset, and meticulous attention to detail.
• Proficient in written English.