Technical Content Manager

About The Role

We are excited to add a Technical Content Manager to our Scope3 Data Activation team! Reporting to the Head of Product, this individual will be responsible for centralizing, standardizing, and improving our documentation across our growing product suite. Other responsibilities include developing a cohesive documentation strategy and collaborating with cross-functional teams to ensure accurate and up-to-date content.

Responsibilities

• Lead the consolidation and centralization of documentation sources, focusing on integrating content into scope3.com
• Develop and implement a comprehensive documentation strategy, including style guides, templates, and best practices
• Collaborate with product, engineering, customer success, and marketing teams to create and maintain accurate, user-friendly documentation
• Manage the documentation lifecycle, including planning, writing, editing, publishing, and maintaining various types of content (product docs, API docs, knowledge base articles, user guides)
• Implement and optimize the use of tools like CommandBar to enhance user experience and content discoverability
• Establish processes for regular content audits, updates, and version control
• Analyze user behavior and feedback to continuously improve documentation quality and relevance

Previous Experience

• 5+ years of experience in technical writing, preferably in a SaaS or B2B environment
• Strong understanding of API documentation and developer-focused content creation
• Proficiency in documentation tools and platforms (e.g. ReadMe, Mintlify, Markdown, Git)
• Experience with content management systems and knowledge bases
• Demonstrated ability to translate complex technical concepts into clear, concise documentation
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously
• Excellent written and verbal communication skills in English

Preference may be given to candidates with the following:

• Background in adtech
• Knowledge of UX writing principles and information architecture
• Experience with automation tools for documentation workflows

A Note To Applicants

Thank you for your interest in joining our team.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.