Technical Content Professional

Introduction
Make a meaningful impact in how our clients use our products as a Technical Writer in Data & AI at IBM. Design and develop technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and user experience. Drive a cohesive end-to-end content experience that moves clients through their product journey.

Your Role and Responsibilities
Make a meaningful impact in how our clients use our products as a Content Designer in Data & AI at IBM. Design and develop technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and user experience. Drive a cohesive end-to-end content experience that moves clients through their product journey.

What You’ll Do:

• Design develop and publish IBM technical content that is easy to use easy to understand and easy to find. This content can take many forms: content embedded in the UI (UX writing) product tours messages product documentation API documentation multimedia (for example videos graphics).
• Support content chatbots training nurture and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear inclusive accessible and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas deliver content for design iterations develop and clarify UI terms actively contribute to design reviews conduct user testing/research to validate content.
• Work closely with Product Management Design Development Marketing Support Sales Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design development editing production translation life cycle management.
• Define documentation plans audience and purpose project schedules and priorities. Manage projects that involve worldwide teams.

Who You Are:

• You have excellent writing skills with strong research skills.
• You have excellent verbal and written communication skills.
• You work independently with a strong sense of responsibility and commitment to teamwork.
• You have a volunteer spirit with a ‘we succeed as a team’ attitude.
• You’re agile with dynamic schedules and priorities.
• You like to solve challenging problems and think of new ways to deliver better content to our client.

Required Technical and Professional Expertise

• Markup languages (such as DITA XML) Markdown HTML) and authoring tools (Oxygen)
• Creating topic-based information that meets audience requirements
• Agile or continuous delivery development environment
• Ability to analyze and derive insights from quantitative and qualitative user feedback

Preferred Technical and Professional Expertise

• Creating conversational style writing
• Git or GitHub
• Instructional design
• Usability/user testing
• IBM Design Thinking practices
• Documenting APIs and SDKs
• Interest and ability to learn how to infuse AI into our content operations
• Experience writing for globalization and accessibility
• Experience working in an agile squad-based continuous delivery development mode