Technical Escalations Engineer 2 (RUM) - New York

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Tier 2 Support team, you will be at the crossroads between Support, Engineering, Product, and our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Develop technical knowledge with Datadog Synthetic and Real User Monitoring
• For Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issues
• Build out documentation and knowledge base articles for a variety of technologies in your product area
• Run office hours and lead learning sessions for the Solutions team
• Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
• Partner with Engineering and Product to identify areas of improvement to better serve our customers

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 Who You Are:

• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• A tinkerer with previous technical  experience and a basic knowledge of Linux
• A master at one thing: tell us all about it
• Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
• Able to pick up new skills quickly and come up with creative solutions to complex problems
• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: (Describe opportunities offered here)

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.ursements, and a discounted employee stock purchase plan.