Technical Integrator

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Technical support and facilitator for the proper operation of the trading table of Bancolombia.

Responsibilities:

• Address end-user requirements of Trading Tables

• Ensure and validate the operability of systems in production.

• Analysis and diagnosis of service incidents

• Escalation and reporting to the factory on incidents and problems that demand it, including analysis of traces, logs, etc.

• Work collaboratively with third parties to resolve service incidents.

• Generation of service reports

• Support execution of support activities such as updates and laboratory tests.

Requirements:

• Bachelor's degree

• Minimum of 3 years’ experience in IT or Telecommunications systems support and end-user service.

• Management and technical knowledge of Trading systems.

• Desirable knowledge of solutions and products from the Unify line: Xpert Systems, Turrets, ASC EVOIPNeo Recording System

• Proven knowledge of network hardware and software, VoIP devices and troubleshooting.

• A team player with the ability to communicate well with team and customers.

• English proficiency

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.