Technical Operations Manager, OSP Operations

The application window will be open until at least August 2, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

As a Technical Operations Manager, OSP Operations, you will work on cross-product and cross-team initiatives, working closely with a cross-functional team to plan, execute, and deliver projects, and deploy new technologies to the local Omaha market and surrounding communities. As an expansion market of GFiber, your role will be responsible for OSP-related activities including Central Office sourcing and construction, forward build and vendor management, through to plant acceptance, and all other work streams associated with OSP technical operations.

In this role, you'll:

• Clearly communicate expectations and project status to internal/external stakeholders (including GFiber’s leadership team), ensuring proper project scoping, mitigation risk plans, monthly production numbers, and seamless handoff for network acceptance.
• Work autonomously, within the local markets, to build and design the OSP experience while capturing and reporting conceptual market deliverables, needed actions, roles/responsibilities, and learnings/feedback.
• Clearly convey OSP fiber redesign issues escalated from the field by the OSP vendor to the Engineering Vendor, facilitating prompt resolution and monthly goal attainment. 
• Promptly communicate with City Engineers regarding any field escalations involving conduit blockages within the leased network, ensuring minimal disruption to fiber construction timelines.
• Ensure uninterrupted field crew work by partnering with internal GFiber Engineering and City Engineering officials to ensure all design discrepancies are captured and resolved before issuing Work Package Forms (WPF) and Consumption Logs.
• Review closeout documentation before submission to the Operations Team for review and acceptance.

At a minimum we'd like you to have:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in Program/Project Management within large, capital intensive and technical scopes of work.
• 5 years vendor management experience directly managing vendor resources, performance management, and accountability for project-based deliveries.
• Experience scheduling projects, capital tracking/forecasting, reporting project status and costs versus commitments, and providing insights/ influence to commercial terms with contractors and vendors.

It's preferred if you have:

• PMP, PgMP or other project management certification.
• Experience managing capital, operational and technical programs.
• Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations and/or outside plant (OSP) projects.
• Understanding CAD, GIS systems (e.g., ArcGIS), and FTTH records/As-builts.
• Experience working with aerial construction (e.g. aerial make ready).
• Experience with GSuite (e.g., Google Docs, Google Sheets, etc).
• Ability to travel up to 20% of the time.

The US base salary range for this full-time position is $114,000 - $126,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.