Technical Parts Specialist

DESCRIPTION

In this role you will make an impact in the following ways:

Key Responsibilities

• Ensures that worldwide parts support for customers, Original Equipment Manufacturers, and the Distribution Channel is available at first shipment for less complex new product launches.
• Provides worldwide service parts support for current product in the field, while interfacing with manufacturing plant facilities, the Distribution Channel, Original Equipment Manufacturers, end customers, Parts Distribution Centers, Joint Ventures, Purchasing, and internal customers.
• Supports the investigation of less complex parts related issues and facilitates the identified solutions.
• Builds internal and external customer relationships and provide customer-centric solutions.
• Develops product expertise and ability to fully support all Channels of distribution activities and service parts response requirements.
• Provides service parts support for QuickServe process readiness.
• Follows policies and procedures to ensure ethical and fair competition.
• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Identifies and acts on opportunities with customers to upsell supporting products and services, as appropriate.
• Provides guidance to other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.

RESPONSIBILITIES

Competencies:

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Supply Chain Knowledge - Influences, with the ability to concisely explain and/or elaborate on, the multi-disciplined and end-to-end integration of the flow of information, products, and services to achieve the desired result for the end customer within the first-fit or aftermarket business segments while balancing the tensions of inventory, cost, and delivery.

Intuitive Listening And Adapting Solutions - Translates needs, expectations, or asks from customers, stakeholders, etc. into actionable solutions through active listening and intuition; chooses or produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the customers' or stakeholders' needs or expectations or to provide value.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal to intermediate level of relevant work experience required; Customer Order Management; customer facing; Supply Chain/Logistics.

QUALIFICATIONS

Meritor product knowledge preferred

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2407940

Relocation Package Yes