Technical Product Owner - BT&Ops

We believe that this is a very special place and we are delighted to have been ranked in the UK’s Best Workplaces awards. Working at Belron® International Limited means collaborating with intelligent, driven associates to solve people’s problems with real care. We know this will be the best place you’ll ever work.

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Closing date for applications: 18th October 2024

The role partners with Belron Technical and Operations and delivers state-of-the-art and future-proof information technology that directly enables Belron’s strategic capabilities, such as Recalibration (Revenue €500 million in 2022), and provides critical information to technicians to reduce risk of post-fitting issues and technician safety. The role leads transformational projects on global basis and acts as a Global IT Business Partner for BT&Ops. The role oversees quality and performance of BT&Ops IT services and recalibration technology provided by strategic partners, e.g. Bosch, globally.)

This role offers a development opportunity for an internal candidate keen to advance their career in the field of automotive technology and innovation.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Develop true business partnerships with key senior business stakeholders
• Drive the continuous improvement and innovation of Recalibration technology and processes, collaborating closely with the Recalibration Test Centre and external partners like Bosch.
• Drive innovation and change in end-to-end processes including technology, data, risk management and culture.
• Identify and manage operational excellence and/or continuous improvement opportunities across a wide variety of processes
• Implement strategic design thinking for end-to-end process journeys for both customers & employees (technicians)
• Ensure that business requirements, process, data, solution and technology are aligned and integrated to support the customer & employee experience
• Support the business with creation of capability roadmap and managing the ongoing development of maturity growth in capability
• Ensure plans and deliverables are identified, defined, understood and delivered to standards
• Work closely with relevant internal and external business stakeholders ensuring engagement, connectivity and alignment to the end-to-end designs
• Manage a small team of direct reports and a portfolio of external suppliers
• Lead and influence a large international community responsible for execution in countries (Ops Directors, IT Managers).
• Collaborates with internal experts from BT&Ops teams and utilises the best expertise to benefit all.

THE PERSON
The following experience, knowledge and skills are essential:

Level of Education

• Degree educated

Work Experience

• Worked on major transformation programmes that included large technology implementations

Knowledge & Skills

• Excellent collaboration and relationship management skills.
• Demonstrable evidence of stakeholder management.
• Ability to handle diverse workload and tight schedules.
• Excels in working among diverse viewpoints to determine the best path forward
• Ability to work effectively in diverse cultures of Belron business units and partners (e.g., Bosch)
• Working proficiency in English language is essential

Circumstances

• Internal candidates are preferred
• Hybrid working - must be able to travel to offices in Milton Park, Cologne (Germany) and to partner sites (e.g., Bosch in Germany) when required
• Occasional travel internationally when required

The following skills & experience are desirable:

• Lean Six Sigma certified (BB)
• Project Management (APM/PRINCE2)
• Worked in agile, technology product-oriented environments
• Worked in Global business
• Experience with Recalibration technologies and processes
• Worked in automotive industry
• Experience of Operational Excellence & Continuous Improvement
• Experience of developing transformational end to end process designs
• Data Analytics - able to process complex data to assess and build recommendation
• Has a proven ability to apply strategic thinking to multiple, complex organizational and business issues, and has ability to translate into practical plans for project execution
• Change Management - must be capable of managing wholesale change programs that will cross over many teams