Technical Service Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Professional Services, of which you will become a part, manages cross-functional services for TE Energy EMEA. It co ordinates, among others advanced cabling projects for large-scale photovoltaic and wind farms, provides power utilities tender submission service, and assures technical support for the TE Energy sales processes. Technical Service Team is a key component and contributor to Professional Services. It works closely with Product Management, Sales, Quality Management, Manufacturing, and Finance, as well as with external stakeholders to provide technical support for comprehensive responses to tenders, projects, quotes, and daily technical queries.

Technical Service Manager is a professional who oversees and manages the entire Technical Service Team regularly collaborating with tender and project management teams to support, among others, product development and management, and sales of solutions. Achieving the highest possible tender and project execution performance rate, followed by the successful and above all profitable sales is the primary goal of his/her work.

Your responsibilities

As a Technical Service Manager you will be responsible for providing the comprehensive technical service for TE Energy Sales, Product Management, Quality Management, Customer Service, and particularly:

• Leading, and managing the smooth running of the Team incl. contributing to its training and development
• Participate in the developing of proposal strategies (with Tender & Project Managers) and the proposal's story line
• Develop and execute adequate and successful strategy for technical communication
• Demonstrate technical support to the bidding portfolio and its management team
• Demonstrate technical support to the projects' portfolio and its management team
• Demonstrate technical support to day-to day queries requested by internal stakeholders
• Co-ordinating the technical support for RFI, RFQ and RFT analysis
• Co-elaborating the proposal creation plans as well as project planning
• Co-ordinating the customer audits, FATs, and customer type tests
• Co-ordinating the support for the technically oriented daily communication with customers
• Support the drafting of persuasive offers and proposal document structures
• Support research and brainstorming key technical points to be included in proposals
• Supervise documenting the technical aspects of the tender / project offering
• Support escalating where necessary
• Assure lessons-learned process where applicable

Technical Service Manager will mainly be office based and work with colleagues and customers across Europe mainly through remote communication measures.

What your background should look like:

KEY MANGERIAL PROFICIENCIES
• Solid managerial training
• Minimum 3 years of experience as Technical Service Manager or actively managing technical support for sales processes (preferably) gained in the international environment
• Working experience from cross-functional teamwork (projects / tender task forces)
• Exceptional organizational skills including attention to detail and multitasking skills.
• Team building and task force leadership.
• Synthetic mindset as well as problem-solving orientation and ability,
• Ability to work under pressure, with deadlines and challenging targets,
• Able to work both independently and as a team,
• Ability to interact professionally and collaboratively with all organizational levels.
• Strong assessment capabilities.
• Excellent anticipation abilities, problem-solving, organizational, analytical, and critical thinking skills.

KEY PROFESSIONAL PROFICIENCIES:
• University degree in electrical engineering or similar disciplines
• Good working knowledge of electrical equipment and insulation technology for industrial and utility applications.
• Good working knowledge & experience with product management
• Good understanding of power business operations (utilities & industrial)
• Common understanding of Energy Industry and energy business trends
• Rudimentary logistic and supply chain understanding.

CUSTOMER ORIENTATION
• Customer-oriented mindset
• Ability to identify and anticipate customers' needs
• Strong customer service skills

COMMUNICATION
• Strong communication skills both written and oral,
• Excellent written and verbal communication skills in English (written and oral fluency)
• Business level proficiency in French, German, Spanish, Italian, or Slavic languages will be an asset
• Very good working knowledge of Microsoft Office
• Understanding the international work environment and multicultural sensitivity.

MOBILITY
• Mobility: flexibility in working days and travelling if required by the busines

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Competencies

Managing and Measuring Work

Building Effective Teams

Motivating Others

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.