Technical Success Manager

Technical Success Manager

Location: United States

Position Summary:

A Technical Success Manager is a new, innovative position that requires a highly-communicative colleague who can build strong relationships and become a trusted technical point of contact with Bentley priority accounts to ensure they receive best-in-class service through analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their current technical or process issues. For example:

1. A user come across complex technical challenges that impact their ability to deliver projects and require cross functional Bentley efforts to resolve in a timely way (for example: a performance issue that requires contributions from multiple teams to resolve). The role of the Technical Success Manager is to bring together different disciplines as required to quickly implement and execute a resolution plan.

1. A user encounter product defects or interoperability issues. The Technical Success Manager will analyze trends of these issues at their accounts and across other accounts and action to help prevent further occurrences by creating a business case to fix the root cause of the incident.

1. Users need a primary point of contact who they can engage for guidance and direct the user to the appropriate content or resource. For example, analysis, documentation, learning path, or blueprints.

Job Responsibilities:

• Own the technical health of an account by acting as the primary point of contact.
• Develop, coordinate (across multiple teams as required), and implement a resolution plan.
• Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation.
• Provide Success Managers with findings that could affect user-specific Success Plans
• Track/identify trends with support cases to provide product teams with strategic areas of focus.
• Communicate and present status updates to internal and external executive leadership.

Qualifications:

• 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
• Exposure to BIM policies, procedures, and processes
• Awareness of Bentley products and their relationship with Bentley product lines and brands
• Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
• Possess strong organizational skills, including critical thinking and problem solving.
• Ability to manage multiple accounts and complex project initiatives.
• Fluent in English and able to clearly present information through the spoken or written word
• Position is remote or hybrid (if you live near a Bentley office), with limited travel.

• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected]