Technical Support Engineer

We are looking for a technical specialist in Integrations to use their technology expertise to support our customers. You have worked for several years in a technical support or developer role in a related field. This role focuses on ensuring Staffbase customers have outstanding technical support while using the Staffbase products and enhancing their functionality. Your job is to see the world from the customers’ eyes and ensure their issues can be quickly solved.

What you’ll be doing

• As a Technical Support Engineer in Integrations, you are a key member of the Customer Care team with a technical background and competencies in software development, integrations, Enterprise Architecture, and security.
• Play a key role in helping our customers as a product expert with a strategic mind and high customer-service orientation.
• Support customers with their integrations, including key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
• Ensure flawless integration with other systems and apps, including identity management, SaaS products, and internal systems.
• Advise customers on how to best leverage Staffbase APIs and Software Development Kits (SDKs) to fulfill their use cases.
• Provide in-detail technical guidance, research, and documentation of solutions to customers.
• Take ownership of support tickets, funneling them through all process stages.
• You will collaborate with internal and external technical teams to evaluate issues and reduce problem occurrence.
• Work closely with our after-sales department to find the best setup for our customers’ needs.
• Improve internal processes focusing on efficiency.
• Participate in product discussions to provide insights from a customer perspective.

What you need to be successful 

• You love working strategically with clients.
• You possess outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in depth or explain the most basic capabilities to a business user.
• You have excellent presentation skills for presenting business-oriented solutions and advanced technical concepts.
• You have experience working directly with Sales and Success teams, Consultants, and System Integrators.
• You have at least 2+ years of previous technical support, development, professional services, or engineering experience teamed with knowledge of web design and front-end technologies such as  HTML / CSS / Javascript.
• Ability to prioritize and manage time. 
• Broad knowledge of web development and programming languages like Typescript, Java, PHP, NodeJS, etc.
• Experience with common development frameworks like Bootstrap, React, Express.js, etc.
• Experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, and APIs
• Comfort using the command line and application logs to narrow down issues with technical integrations on either side.

What you'll get (for DACH)

• Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
• Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year).
• Wellbeing - in addition to our yearly vacation of 30 days, we’re running a 4-day-work week every year in August with full payment.
• Support - we’re offering a company pension scheme.
• Sports & Health - join our sport courses in the offices. The offices are equipped with fruits, drinks and snacks.
• Team Building - Regular team and office events including the yearly Staffbase Camp.
• Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.