Technical Support Engineer

Technical Support Engineer at Merge
As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge’s product offerings to our customers, with increased levels of internal and external visibility.

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What you will do:

• Provide technical support to customers via online chat, email and Slack 
• Troubleshoot technical issues and provide solutions to customers in a timely manner
• Assist with the integration of Merge into our customers' product
• Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
• Create and maintain help center guides and documentation 
• Create the foundation for a successful and rapidly growing support engineering team!

The ideal candidate will have:

• 2+ years of experience working in technical support, customer facing engineering roles, or solutions engineering roles
• Computer science background or other technical/quantitative orientation
• Strong verbal and written communication skills
• Strong problem-solving skills
• Strong work ethic, goal-oriented, and great attention to detail
• Prior startup experience is a plus

Compensation:

• The cash compensation range for this role is $100,000-110,000
• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package

Merge on the Rise: 

LinkedIn Top Startups 2023

Forbes Next Billion Dollar Startups 2023

G2 Fastest Growing Products 2024

Benefits: 

• Unlimited PTO + 10 company holidays
• Pre-Tax commuter benefits
• 100% covered health, vision, and dental insurance 
• 401K Plan
• $200 one-time home office stipend
• In office snacks and free dinner when working past 7pm