Technical Support Engineer

#LI-Remote
Position not referral eligible
We are a global leader in Invoice Automation and Payment Monetization that provides large enterprises and small-to-medium business with business technology solutions. We are experiencing explosive growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.
JOB DESCRIPTION

• Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
• Triage, troubleshoot and resolve problems reported by customers
• Debug and test SQL queries that integrate with external data sources
• Respond to and resolve alerts received from our monitoring tool in a timely manner
• Have professional written and verbal interactions with customers detailing out solutions to their needs
• Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
• Create knowledge-based articles and documentation to help other support team members and customers help themselves
• Work with our services, development and product management teams to help communicate customer needs and urgency
• Participate in weekend on-call rotations

DESIRED SKILLS AND EXPERTISE
The successful applicant will possess the following requirements (items are required unless noted otherwise):

• Strong SQL skills
• Excellent analysis, debugging and troubleshooting skills, and persistence in problem solving
• Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
• Strong analytical capability
• Experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools
• Excellent written and verbal communication skills
• Strong drive and self-guidance for doing what is right for our customers
• Adaptable to new processes, methods and tools

EXPERIENCE

• Hands-on experience with SQL, PL/SQL, SQL Developer
• Hands-on experience using Issue Tracking/Management system like JIRA
• Hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
• With Oracle Fusion Middleware a plus
• With Oracle WebCenter Imaging a plus
• With Java a plus

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
• Typically Minimum 6 Years Relevant Exp
• Includes consulting with clients to meet business needs

Preferred Qualifications

• Microsoft Office to include writing macros in Excel
• Typically Minimum 4 Years Relevant Exp
• In the credit card industry