Technical Support Engineer

Job responsibilities:

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Handle goods returns process
• Using knowledge-bases to share information about known issues

Qualifications

Qualifications:

• Higher Diploma or above in Electrical Engineering / Electronic or related discipline
• 1 year of working experience is preferred. Fresh graduate will also be considered
• Good command in English, Cantonese & Mandarin
• Good communication skills & good telephone manner
• Detail-minded and a good team player
• Customer-oriented & self-motivated
• Product knowledge of ACB, MCCB, PLC or BMS.
• Good communication and presentation skills
• Good PC skills including Word, Excel, PowerPoint

What we offer:

• Double pay
• Medical and dental benefits (including spouse and children)
• 15 days annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 0095PQ