Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
You’ll be expected to:

• Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution and supporting technologies.
• Provide technical support to clients and/or IBM field support leveraging superior communication client management and problem determination/problem source identification skills.
• Contribute relevant and timely content to improve client self-sufficiency.
• Interact directly with Development Sales offering Management Services QA to verify product defects and enhancements and advocate for ongoing product improvements.

Required Technical and Professional Expertise

• Passion for customer care and customer satisfaction.
• Recent University graduate
• Bachelor’s (or higher) degree in Computer Sciences from a reputable University.
• English: Fluent

Preferred Technical and Professional Expertise

• Knowledge of shell scripting
• Knowledge of networking concepts
• Working knowledge in Enterprise DBMS such as Oracle Microsoft SQL Server or IBM DB2
• Experience in Linux operating systems
• Experience in reading SQL statements