Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Your responsibilities will include reviewing diagnostic information troubleshooting problem recreation and debugging complex product issues to determine course of action and/or solutions.
• Collaborate on complex technical issues to become a subject matter expert in the Guardium data security solution and supporting technologies.
• Provide technical support to clients and/or IBM field support leveraging superior communication client management and problem determination/problem source identification skills.
• Contribute relevant and timely content to improve client self-sufficiency.
• Interact directly with Development Sales offering Management Services QA to verify product defects and enhancements and advocate for ongoing product improvements.R38

Required Technical and Professional Expertise

• Passion for customer care and customer satisfaction.
• Previous Technical Support Sysadmin DBA or equivalent experience is required.
• A successful track record in developing and managing customer relationships.
• English business level language proficiency.

Preferred Technical and Professional Expertise

• Experience in shell scripting Perl and SQL
• Knowledge of networking concepts
• Basic knowledge in Enterprise DBMS such as Oracle Microsoft SQL Server or IBM DB2 etc.
• Experience in Windows IBMi z/OS or Linux operating systems
• Preference will be given to Red Hat System Administration or OpenShift Administration certified candidates.