Technical Support Professional - Storage Protect Family

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting US customers.
As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases in an effective and accurate manner, using our database of knowledge, techniques and procedures while documenting case details and action plans to deploying workarounds or fixes. So, problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to in this position, as well as the ability to communicate in writing and verbally in English is a must.

You will also work closely with the development department to perform complex analysis and debugging and collaborate to improve the quality, functionality, and ease of use of the Storage Protect product.

Required Technical and Professional Expertise
• At least basic Storage, OS, Server products and Networking knowledge.
• Exceptional problem-solving skills coupled with attention to detail.
• Ability to remain calm under pressure.
• Must have strong rapport building skills with customers.
• Fluency in English - both verbal and written
• Basic level of Spanish

Preferred Technical and Professional Expertise
• Some experience working in the area of customer support.
• Based knowledge, experience and/or certified with Storage Protect family, Servers such as AIX / Linux / Windows and Cloud.
• Fluency in Spanish.