Technical Support Specialist - CloudBand

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia's enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

This vital role requires both in-depth & wider Cloud technology experience in customer facing environment. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

• Work as SME to provide L2/L3 Technical Support on Nokia Cloud platforms.
• Create and maintain a high level of skills in 'telco cloud' through training and technology watch (follow up on evolutions, open source activities, standardization).
• Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application)
• 24x7 ROTA Support 5-7 days once in every 5-6 weeks.
• Ensures documentation and implementation of best practices / learnings (as received from other Market CTs and Global Customer contacts
• Debugging of problems: identifying and viewing logs, compare/contrast, investigation
• Responsible for multiple large-scale complex platforms and be expected to keep new product offerings on track Maintain functional and technical requirements
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.
• Be able to communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.
• Regular update of Case Handling tools (SF/Jira) and follow-up with 4LS/R&D on escalated topics.

Additional Requirements:

• Capability to front-end the customer/internal stake holders.
• Respond to and manage customer/internal escalations
• Get involve in early solution phase and ensure to provide and receive constructive feedback and maintain healthy relationship with stakeholders.
• Ready to go extra mile and flexible for working on-site and remote, Including off-business hours

Your skills and experience

You have:

• 3-4 years of experience on cloud technology is preferred. Knwohow and exposure in telco cloud (e.g. ETSI MANO, OpenStack, SDN, Open-O, ONAP,SRIOV,OVS, DPDK)
• Strong Understanding of Virtual Private Cloud VPC environment including server instance, storage instances, subnets, route tables, NAT gateways, availability zones.
• In-depth understanding of "Cloud" technologies and ecosystem, Open Stack Architecture and the components
• Must know architecture, operations and be able to troubleshoot bugs within OpenStack to achieve root cause analysis
• Hands on experience of yaml and json language.
• Strong expertise on Nokia Cloud platform solutions (CBIS/NCS)
• Identifying relevant specific components and interfaces needed for a cloud infrastructure & virtualization platform.
• End to end architectural know how on Open stack components (RHEL host OS & Linux components)
• Working on SRIOV, PCI-PT, OVS compute nodes ,Nova (Compute) knowledge
• Cloud - execution environment, cloud orchestrators, Knowledge on Performance tool like Zabbix, ceilometer
• Excellent knowledge on Data centers, Compute, Storage( CEPH storage ) and Networking-DC network virtualization based on SDN controllers and virtual switches
• NFV architecture
• Tenant virtual network implementation stretching across multiple NFVI
• Demonstrated experience in cloud administration in datacenter.
• Demonstrated experience in engineering and virtualization in the cloud environment including virtual machine deployment and management, cloud orchestration, service instantiation and assurance and cloud analytics(optional).
• Redhat 7, any one of the cloud technologies (OpenStack, Azure, AWS)
• Backup/restore and Upgrade rollback
• Linux distributions: Ubuntu, Centos, Red hat
• Live experience in deploying the Cloud Infra using Red Hat Open Stack using Triple O.
• Trouble shooting with OS for memory and CPU utilization breaches.
• Expert level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects
• Demonstrated ability to use configuration languages like Puppet/Chef/Ansible/Salt/Bash to create automations and manage systems
• Understands service deployment using the Virtualization, Orchestration, Image, and Bare Metal Provisioning services etc.
• Strong in fundamentals including Networking, Security, OS concepts, Virtualization etc.
• Design, Implement and Maintain Cloud infrastructure and services
• Server Hardware and Software integration & testing, installation of virtualization services, Cloud, server OS, applications.
• Configuring storage, networking and security functionalities.
• Storage knowledge like HP, EMC and IBM LUN creation and allocation.
• Network Knowledge with create and assigning VLANS.
• Debugging of problems: identifying and viewing logs, compare/contrast, investigation
• Storage: manage, create, investigate performance issues, and debug.
• Experience with tcpdump, netstat and other network sniffing tools
• High Availability implementation experience; pacemaker, corosync, heartbeat (1|2)
• MySQL or other Database Administration
• Prior experience in Systems Architecture or Systems Engineering, Cloud, Network Operation are desirable.

Web/Application Development Skills ( Preferred ):

• Write basic application in an object-oriented programming language like Python or PHP
• HTML and CSS
• Shell/python scripting.

Hardware skills and competencies include ( Preferred ) :

• Monitoring tools / applications
• HP c7k Platform
• HP other platforms
• DELL HW
• Storage Array Management
• EMC VNX series hardware
• NetApp E-series hardware knowledge is added advantage
• Nokia Airframe hardware knowledge is added advantage

Networking relevant skills :

• ISO model
• TCP/IP
• Ability to understand and read network config files
• Understand netmasks, GWs, routes, ospf, static routing, lacp, trunks, vlans, vxlans
• Proxy: familiarity, understand what it is, has ideas to resolve
• Debug routing errors, trace E2E path
• Understand Leaf/Switch topology
• DNS, DHCP, NTP

Certifications ( Preferred ):

• RH Open stack certification (CL210 | CL310)/ Services Professional (L3) CBIS R20 Care Engineer Certification
• CKA
• Python

Skill Sets/Behaviours :

• Preferred Degree(s): Graduate degree (B.E) with at least 8-12 years of domain experience
• Preferred Major(s): Electronics & Telecommunications Engineer, Computer Science
• Required language : English fluent (all communications and documents are done in English).
• Skills & Behaviours : Self-driven, strong communication skills, able to lead and drive team to consensus, work experience in cloud computing/telco domain preferred

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.