Technology Partner Account Manager

Job Title

Technology Partner Account Manager

Summary of the role:

Technology partners connect with Amadeus technology to bring robust products to our Travel Distribution customers such as Booking Engines, Mid Back offices systems, fare optimizers, fare intelligence or any service in general who serve the biggest travel agencies in Amadeus (Amex GBT, BCD, CWT) and Airlines. The Tech Partner Account Manager oversees the Technology partners in the Americas, primarily focused on the USA and ensures the coherence of the technology partnership, strategically, commercially and contractually.

The account manager is in charge of building and maintaining relationships with new and existing technology partners, ensuring that their contracts are fulfilled and identifying opportunities to deepen relationship with them. The successful candidate is the interface between our partners and Amadeus, securing relationships with the region (e.g. priority alignment), implementation and delivery teams and finance among others.

In this role you'll:

• Be proficient in technical knowledge to ensure team performs at a high level and be recognized as a leader in own area and may formally train Specialists/Senior Specialists.
• Understand how main business drivers may impact on own area and can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
• Work with a high level of autonomy, based on management directions. Lead projects and/or contribute to broad cross-functional projects. May contribute to planning of resources and budget.

Delivering the Technology Partners revenues for Americas:

• Responsible for the growth of the Partnership revenue contribution to reach objective.
• Propose and drives the development and retention strategy to the team leader.
• Be responsible of the debt reduction to reach team objectives
• Support and provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success.
• Represent Amadeus' interests within the customer organisation.
• Identify & develop new business opportunities while maintaining or increasing revenue and profitability.
• Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies.

Technology Partner excellence

• Full accountability for relationship with technology partners in region
• Ensure commercial negotiation and business development with key Partners to retain profitability for Amadeus and maintain Partner Satisfaction
• Advocate customer voice into Amadeus to ensure the best service to customer.
• Act as the Escalation point for customer issues when standard escalation processes have failed.
• Ensure constant alignment of implemented services, contracted services & invoices.
• Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues.
• Identify and develop new business with partners under management
• Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed.
• Ensure that CRM information is updated at all times

Represent the region within Amadeus

• Establish or take part in governance that concerns the region
• Secure engagement and commitment of all cross-functional teams involved in Partner Development (Within the team: Operations Team; Within Amadeus: all of the PMP organization, Legal, PM,)
• Represent the team with appropriate stakeholders, working closely with the business to build partnership requirements and support the overall Travel Distribution objective
• Ensure alignment cross-organization (Travel Sellers, PMMs, others) for key Tech Partners and projects.

Requirements:

• Education: Bachelor's degree and/or equivalent work experience
• At Least 5 years in a product management, customer support, pre-sales or IT sales position preferably within the travel industry.
• Good functional knowledge of some Amadeus Front Offices, Automation & Travel Intelligence products, such as Selling Platform Connect, Amadeus Ticket Changer, Robotics, Amadeus Air & Fare Preferences, Amadeus Agency Insights is a plus
• Positive and collaborative attitude, proactive and growth mindset
• Good written and verbal English communication skills
• Ability to manage multiple activities at the same time
• Good understanding of travel industry, travel agency operations and distribution business
• Computing skills: Expertise at Microsoft Office
• Languages: Fluent in English required. Spanish and/or French speaking is highly valued.
• Ability to travel
• Position can be located anywhere in the US, Dallas or Miami preferred. The position may also be located in Costa Rica.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.