Territory Lead

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We are hiring an Agent Operations Territory Lead with exceptional sales and relationship management skills with a proven track record in managing field activities. 

You will be responsible for expanding, supervising, and overseeing all operations management of the agent network in an assigned Wave Region in Côte D'Ivoire. 

In this role, you'll;

• Own agent quality by ensuring that agents in your territory:
  • Are compliant with the legal and policy requirements as per the defined procedure.
  • Have executed valid contracts.
  • Are trained on the contents of the contracts before signing them.
  • Are well-branded and have the supplies needed to deliver their services.
• Be responsible for liquidity management by coordinating the cash / e-value availability monitoring in liaison with the Liquidity team.
• Manage risks, monitor agents, assess the region's performance, and build reports on emerging issues.
• Identify agents to close (as per internal procedure), recover Wave items & equipment, and ensure branding material is removed.
• Be the primary contact person for all agency network acquisitions: Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.
• Champion excellent customer service and the implementation of quality service.
• Be a representative of Wave by talking to users, interviewing them, and documenting their needs and problems.

Key Details

• Location: Man/Seguela  
• You must have work authorization in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• A bachelor's degree or diploma in any discipline.
• At least two years of relevant work experience managing an agent network in Côte d’Ivoire.
• Fluency in French. English will be a plus - this role will interact with English speakers. 

You might be a good fit if you 

• Are great at leadership and have good people management skills.
• Are excited about working in the field, as this is largely a field operations role.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator, able to independently follow through on tasks and manage team priorities effectively.
• Enjoy teamwork, but also know how to work well independently.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are tech-savvy: comfortable navigating Excel and using new tools.