Theatre Team Member - FEC

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Join Our Team:

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary:
Cinemark Team Members create a welcoming environment for our Guests. Team Members play a vital role in creating an enjoyable and memorable experience for our guests. Working cross-functionally across the theatre, gaming and bowling areas, this position is responsible for greeting guests, maintaining cleanliness throughout the facility and assisting guests with their needs.

Responsibilities:

The essential duties and responsibility of a FEC Team Member include, but are not limited to the following:

• Guest Interaction - Greet guests upon arrival and answer questions they may have about the theatre, gaming, and restaurant areas, and provide assistance as needed.
• Theatre Assistance - Support theatre operations by assisting guests with ticket purchases, seating arrangements, and answering questions about showtimes and movie details.
• Gaming Area Support - Assisting guests with explanation of games, troubleshooting minor machine issues, and support games are functioning properly.
• Cleanliness - Support with maintaining a high standard of cleanliness throughout all areas of the building. This includes sweeping, wiping down surfaces, and ensuring restroom and common areas are clean and well-stocked.
• Operation of Cinemark's POS system for all transactions complete
• Address guest concerns or complaints in a professional and courteous manner
• Flexibility and willingness to assist on other areas of the building as needed including concessions, box office, special events, gaming, etc.
• Ensure all safety and health guidelines are followed, including proper sanitation procedures and emergency protocols
• Work closely with other team members and departments to ensure smooth operations and a seamless guest experience

Requirements:

• Must be at least 16 years of age
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Accurate cash handling and basic math skills

Physical and Environmental Requirements:

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark USA, Inc. is an Equal Opportunity Employer