Tier 1, IT Help Desk Support

Centre Technologies Houston, TX

Company

Centre Technologies

Location

Houston, TX

Type

Full Time

Job Description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture: 
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 
Centre Company Benefits:

  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally


Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 
Essential Duties and Responsibilities 
 

  • Problem management and escalation of issues in a timely manner 
  • Prioritization of tasks and meeting of deadlines, excellent time management skills 
  • Excellent troubleshooting and assessment skills 
  • Excellent written/verbal communication skills 
  • Must be a team player with outstanding customer service skills 
  • Entry of time sheets, expense reports and documentation on or before deadline 
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change 
  • Assist with change-management activities 
  • Prepare and deliver complete and concise documentation for all projects 
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
  • Help turn business problems into technical solutions 
  • Manage deployment of equipment in compliance with established technology policies. 
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Education/Experience/Certifications

  • 2+ years experience in IT related study or field. 
  • Must possess basic knowledge and experience with: 
  • Windows 7/8/10 
  • Microsoft Office suite 
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Bachelor’s Degree a plus 

Desired Experience/Certifications

  • Certifications 
    • CompTIA A+ Certification a plus 
    • MDAA, MCSA 
  • Windows Server 2008/ 2012/ 2016 
  • Microsoft Office 365 Admin portal 
  • Understanding of File Permissions (NTFS & Sharing) 
  • High School Degree required
  • Associate's Degree or higher preferred

Work Environment and Physical Demands

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
  • The noise level in the work environment is moderate. 
  • Frequent local travel required 
Apply Now

Date Posted

12/17/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Internal Audit Intern (Summer 2025) - Cloudflare

Views in the last 30 days - 0

The Internal Audit IA organization is offering an internship opportunity in Austin TX The role involves supporting the team in executing operational a...

View Details

Cybersecurity Audit Intern (Summer 2025) - Cloudflare

Views in the last 30 days - 0

The Internal Audit IA organization is offering an internship opportunity for students majoring in Management Information Systems Computer Science Data...

View Details

Investment Research Senior Associate - Austin - CAIS

Views in the last 30 days - 0

CAIS a leading platform for alternative investments is seeking an experienced Associate to join their Investments team The role involves sourcing revi...

View Details

Home Office Services, Broker Dealer – Austin - CAIS

Views in the last 30 days - 0

CAIS is hiring a Vice President for Home Office Services to manage highlevel client relationships provide toptier whiteglove service and drive client ...

View Details

Legal Administrative Assistant - Beyond Finance

Views in the last 30 days - 0

Beyond Finance is seeking a Legal Administrative Assistant with 7 years of litigation experience The role involves drafting legal documents managing l...

View Details

Field CTO (US Remote) - Anomali

Views in the last 30 days - 0

Anomali a Silicon Valleybased company is seeking a Field CTO to drive the adoption of their AIPowered Security Operations Platform The role involves t...

View Details