TikTok Shop - Account Management Lead, Fashion (Indonesia)

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage Brand and short-tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications
- Minimum Bachelor's Degree or above
- 5 years of experience in E-commerce or Brands
- Fluent in English
- Excellent interpersonal and negotiation skills
- Experience in small team or medium management (2-5 people)
- Proficient in Excel and Powerpoint

Preferred Qualifications:
- Experience in Fashion Category
- Attention to detail, affinity with numbers, logical and problem-solving skill
- Strong connections with brands and big sellers
- A good team player, fast learner, and open to changes

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.