TikTok Shop - Leader of Listing Governance & IPR Strategies and Policies

Responsibilities

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities
- Build and Lead a team to develop data-driven strategies and policies to enable the commerce business, evaluate Product Compliance, Product Quality & Safety, and IPR risk related issues.
- Maintain a keen understanding of the market and regulatory conditions to inform strategy development.
- Lead initiatives to create proactive monitoring programs based on quantitative data analysis to minimize product compliance, product quality&safety, and IPR risk(counterfeits, or trademark, copyright, patent infringement etc.) related issues.
- Lead a team responsible for creating and operating a notice and taking down framework, developing tools, policies and processes for improving rights owner experience while minimizing IPR risk.
- Lead and support the teams in responding to, investigating, managing and resolving product compliance, quality&safety, and high-impact brand related incidents and escalations around IPR issues.
- Define operational metrics, indicators, and own dashboard to monitor various aspects of the above operation effectiveness and efficiency.
- Manage cross-functional communications and data reporting for this team.
- Undertake extensive travel globally, exceeding 70% of the time, to fulfill business-related commitments and objectives.

Qualifications

Minimum Qualifications
- Bachelor degree preferably in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or other programs with solid quantitative training or equivalent degree.
- 5 years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Commerce Strategy, Business Partner or Product Growth, Risk, Compliance, or Experience programs.
- At least 2 years of experience leading teams and managing cross functional partnerships.
- Proven experience on commerce governance strategies or policy-making.

Preferred Qualifications
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
- Highly data driven, with experience analysing and utilising data-driven methodologies for OKR business goal setting, and business analysis, e.g, policy making, risk discovery, or programme design, strong risk, business, product, and research acumen.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results, preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.