TikTok Shop - Product Risk Management Strategy Operations Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

Responsibilities
1. Executing strategy, driving and enforcing global Product Compliance processes, seeking automation opportunities and leveraging technologies.
2. Working with relevant compliance and legal teams and Legal teams, supporting setting policies around product compliance requirements. Ensuring that regulatory requirements are met for products and support other functions such as Retail and Legal.
3. Driving scalable business solutions which ensure compliance with product compliance regulations.
4. Educating internal and external stakeholders to ensure compliance on our projects and processes. Collaborating with technology teams to develop the best Product Compliance solutions for our business. Ability to scale.
5. Build a full-process governance framework based on all aspects involved in lifecycles of sellers/creators, including establishing risk signals, composing governance strategy, publishing internal and external rules or policies, and promoting their implementation, to minimize potential IPR risks on the platform.
6. Define operational metrics and indicators, establish monitoring systems for them, and observe the effectiveness and efficiency of IPR risk control strategies.
7. Leveraging data to continuously improve compliance at TikTok.

Qualifications

Minimum Qualifications
1. Bachelor's degree or above.
2. 3+ years of hands-on and in-depth experience on e-commerce governance strategies.

Preferred Qualifications
1. Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
2. Familiarity with SEA E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
3. Curiosity to develop knowledge of additional product categories as needed.
4. Proficiency with implementing processes to comply with regulatory requirements.
5. Proven experience in project management.
6. Strong analytical and computer skills.
7. Ability to monitor and measure results with analytical thinking and program management mindset.
8. Ability to demonstrate sound judgment in ambiguous situations.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.