Training Scheduler

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

• Workplace Safety
• Roadway Security
• Impairment

We are currently looking for a Training Scheduler to join us in our mission to save lives and prevent injuries.

Position Highlights:

Coordinate training across all Roadway Safety programs including, but not limited to, state and court programs. Manage scheduling and administration of direct training course logistics that span DDC courses, Work Zone courses, instructor eLearning, instructor development, onsite training, virtual delivery, and continuing education courses (CECs). Negotiate classroom arrangements with rental facilities orchestrating the process from start to finish. Manage scheduling at NSC leased classroom sites and assist with processes, vendors, and break/fix issues at sites. Research and drive resolution to a wide variety of complex problems in the delivery of training programs. Support instructor scheduling, monitoring, communication, etc. Support scheduling and coordination of classes for special needs and/or out-of-state consumers. Use analytical skills to recommend change management tactics for systems and processes to drive efficiency. Navigate multiple NSC and/or state systems accurately, ensuring data and process integrity. Assure, at all times, DMC meets regulatory compliance and multiple program scheduling demands. Research and resolve difficult problems and customer inquiries; compose written correspondence to customers when necessary. Provide general customer service and administrative support. Handle escalated customer calls.

What You’ll Do:

Scheduling/State Program Support – 65%

• Manage training calendars across all DDC & Work Zone programs including state/court programs. Support all delivery methods of in-person, eLearning, instructor development, on-site, virtual courses, and CECs.
• Prepare schedule of classes by program assuring regulatory compliance and program registration demand is met at all times.
• Negotiate classroom arrangements with rental facilities to include space size needs, parking, audio-visual, cost, etc.; search for alternative spaces when rental fees are high as to increase program ROIs; adhere to budgeted amounts and provide variance documentation when overages occur; handle facility invoicing.
• Support scheduling and coordination of Master Trainers and part-time or contract instructors for training. Assure HR instructor classification processes are followed.
• Review instructor schedules completed by other colleagues before publishing for accuracy and completeness. Prepare instructor class confirmations.
• Manage instructor class monitoring schedules by program to include new instructors for certification, routine quality monitoring, and covert monitoring.
• Support training scheduling and process coordination for special needs and/or out-of-state customers.
• Handle sales leads as assigned for state/court training in designated states. Convert leads to opportunities to sales while meeting all required timelines for customer follow-up.
• Manage onsite training administration from start to finish, including but not limited to: proposal creation, scheduling, communication, product orders, customer invoicing, instructor expenses, etc.
• Review, research, and manage all NSCL eLearning customer registrations and completions. Vocalize system issues that have impact internally and/or to external customers. Propose solutions when connected to your area of expertise.
• Input and track product and class form orders needed for scheduled training. Be proactive to avoid rush shipments and unnecessary expenses.
• Review all web, print, phone, and digital customer touch points; recommend changes to enhance sales and service.
• Responsible for accurate database integrity for various in-house systems i.e.: Salesforce, NSCL, DDC system, web interfaces, state systems, etc.
• Provide administrative and customer service support to internal colleagues, consumers, training centers, and instructors. Maintain current knowledge of regulatory requirements; assure excellence and compliance at all levels of program service, both verbally and in writing.
• Support Training Center Coordinators with instructor renewal processes, new training center and instructor acquisition, state licensing processes, etc.
• Assist existing training centers with orders of training materials and class forms; resolve problems through research and communication.
• Provide project support to management as regards marketing, development and revision of forms/procedures, correspondence, report writing, data analytics, trends, etc.
• Provide general feedback from customers/instructors/training centers about program administration, service, and NSC guidelines to colleagues.
• Work cooperatively with program staff to develop and maintain the current manual of rules and procedures for training centers and instructors. Assure internal SOPs and workflows are current. · Support special projects or annual processes as assigned (i.e.: Instructor of the Year awards, instructor annual submittals to state agencies for approval, etc.).
• Perform other operational, and administrative duties as assigned.

Customer Service – 35% 

• Answer incoming telephone calls from multiple calling queues in a call-center environment including providing program and schedule information; researching and resolving complex enrollment/completion problems; registering students into classes; processing live credit card payments; screening and routing calls if necessary.
• Provide Level 2 customer support via escalated phone calls, Jabber chat support, and email.
• Research and resolve complex problems relative to customer payments and input adjustments as needed in multiple computer systems.
• Draft and submit written correspondence to customers and outside entities such as state agencies, courts, probation officers, etc. as requested.

We’re Looking for Someone with: 

• Associate's degree and 3-5 years of relevant experience.

• Bachelor’s degree preferred.

• Proficient with Microsoft Excel & Word.

• This is a hybrid position with three days in the office and two days remote.

• Salary: $21.75/hr

Reasons You’ll Love it here: 

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

We believe that you can’t be safe if you don’t feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal-opportunity employer.