Transmission Consultant II

As a Transmission Consultant for UKG you will be an integral member of a dynamic team responsible for implementing secure file transmission processes as part of larger integrations. In this role, you will be responsible for supporting our comprehensive UKG products, setting up secure file transmissions, troubleshooting related issues and providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas related to file and data transmissions.

The qualified candidate has knowledge of file transmissions for EDI files, strong written and verbal communication skills, and the ability to organize and multi-task in a fast-paced environment.

Duties and Responsibilities

Provide outstanding quality consulting to internal customers and external partners/third-party vendors with a high degree of satisfaction and technical expertise, with thorough and timely responses.

Monitor a transmission setup queue and self-assign integration projects. Work with external/internal partners to configure file transmission projects and provide consulting services as needed.

Utilize internal tools and documentation to promote efficiency and standardization.

Ability to manage multiple concurrent projects in a fast-paced environment.

Maintain established level of productivity and meet assigned productivity requirements.

Set and manage proper expectations with internal customers and external partners.

Required Qualifications

Excellent organizational, analysis & troubleshooting skills

Strong verbal and written communication skills

Work independently with minimal supervision on project-based work

Customer-focused & business oriented

Availability to work at least half US business hours

Deep understanding of SFTP and file transfer technologies including file encryption

Bachelor's Degree in Information Systems or Computer Science or equivalent work experience

2-3 years of experience with file transmissions.

Preferred Qualifications

1-2 years of experience with SQL or Python

1-2 years of experience with Globalscape, Informatica or other managed file transfer platforms.

1-3 years of experience with SalesForce

2-3 years of experience with UKGPro systems.

Prior experience in a customer support or file transmission technical role.