Travel Advisor - Groups and Meeting- Remote

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events ; Cookie Patisserie & Bakery , your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn . We operate three minor league baseball teams, including the Buffalo Bisons , where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor , which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team , our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

The many entities of REG are owned by Rich's , a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

To learn more, visit www.richentertainmentgroup.com .

PURPOSE STATEMENT

A dynamic individual with exceptional customer service and attention to detail. Responsibilities include facilitating meeting and travel needs for corporate & leisure clients, serving as a liaison between customers and external suppliers, and supporting all meeting and travel needs. The role is for highly productive, self-motivated, results-driven individuals. This is a remote opportunity

KEY ACCOUNTABILITIES/OUTCOMES

Plan, manage and execute group travel for high-profile corporate clients.

Ability to act with integrity when handling personal and confidential traveler information.

Use attention to detail, organizational and time management skills to multitask through planning several events at once.

Build and maintain strong relationships with clients and vendors.

Meet or exceed all assigned revenue goals.

Create and manage group customized itineraries.

Negotiate and manage hotel, bus, air, and other supplier contracts.

Promptly answer calls and emails from clients who are requesting new group travel or changes to existing reservations.

Book and issue both individual and group airline tickets through the use of our GDS (Global Distribution System), accurately and efficiently.

Research complex travel rules and provide travel expertise and guidelines for each client.

Provide onsite event assistance as required.

Participate in training, supplier, and engagement programs either virtually or in-person as required.

Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

KNOWLEDGE/SKILLS/EXPERIENCE

High School or equivalent. Bachelor's degree desired

Minimum 2 years group travel or event planning experience.

Must possess extensive travel knowledge and first-hand experience.

Ability to convey exceptional customer service through all distribution channels (oral, written, electronic).

Proficiency in Microsoft Outlook, Excel, Word and Sabre

Demonstrate excellent attention to detail as well as problem-solving skills, initiative, resourcefulness, and creativity.

Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.

Ability to work independently and in a team with direction from a manager.

Must be enthusiastic, and always willing to learn. #CORP123

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$20.00 - $35.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process.