Trust & Safety Specialist, Community

Responsibilities:

• Spend ~20 hours a week reviewing content and removing users violating our Terms of Service from the app
• Work with the Content Mod Manager to accuracy check moderator labels, review unsure labels escalated by moderators and surface potential new user trends
• Assist Content Mod Manager with answering ad hoc questions from moderators
• Work with our Safety team to provide emergency user support
• Investigate and respond to user appeals
• Assist on special project data labelling for our Data Science team

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What We’re Looking For:

• Empathetic and detail-oriented communicator
• Highly organized and able to manage competing priorities in time-sensitive situations
• Quick learner and thorough teacher with a willingness to ask questions
• Able to adapt to changing systems and policies
• Able to work independently and also thrive in a collaborative team environment
• Experience in Content Moderation is a plus!

Please Note:

• This is an hourly position, but you will work business hours M-F.
• Two weekend shifts will be required per month (on these weeks your weekday schedule will be adjusted to account for the weekend hours. Shift trades will be available). 
• This is a remote position with the opportunity to occasionally work from the office and attend all-hands meetings in person