UX Researcher- Global Monetization Product and Technology

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
As the window of TikTok's business services, our TikTok UED Monetization team aims to enable clients to effortlessly connect with audiences and maximize brand potential. We want to ease and inspire clients to achieve their goals, explore more possibilities, and create value with TikTok. As a team member here, you will be able to utilize mixed methods to collect user feedback, create a deep understanding and empathy for our customers, and work cross-functionally with design, product, and marketing teams to meet business needs.

Our core design team includes researchers, product designers, and UX writers who are passionate about quality, usability, and simplicity. We work with collaborative cross-functional teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities.

In this role, you will:
• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations

Qualifications

Minimum Qualifications
- At least 5 years of experience working in UX Research
- Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)
- Relevant product research experience, either in an end-to-end, usability, or generative setting
- Ability to take initiative and ownership of the program with an entrepreneurial mindset
- Proven ability to lead creative projects, solve complex problems using data, and inspire the team to think outside the box
- Experienced or interested in monetization products and product design processes
- Passionate about contributing and building an outstanding and industry-leading design community

Preferred Qualifications
- Passionate about TikTok products and user experience
- Experience leading strategic research efforts and integrating user research into product designs
- Comfortable dealing with conflicts, solving ambiguous and open-ended problems independently
- Collaborative, establish relationships quickly, and have experience influencing and working with multiple cross-functional partners, including leaders;travel to the United States for 2 to 3 weeks per quarter for business purpose
- Striving to be a subject matter expert in your space and consistently improving the design processes and operations
- Excellent in handling challenging and dynamic changing environments

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.