Vice President, Products - Fintech & Pro Products

ServiceTitan Remote

Company

ServiceTitan

Location

Remote

Type

Full Time

Job Description

Ready to be a Titan?
At ServiceTitian, we are on a mission to create outsized value by solving real world problems in the home and commercial services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team works closely with our thousands of customers to help make their lives easier through technology. We measure our success based on our customer's success. We strive for real impact to improve the lives of our customers.
The VP, Products for our portfolio of Fintech & Pro Products will lead an organization of Product, Sales, and Post-Sales leaders to deliver ServiceTitan's best-in-class solutions for our home and commercial service providers. This person will own the P&L for the full portfolio of our Fintech & Pro Products and be accountable for product development and launch, flawless execution of the go-to-market strategy, and customer success as measured by realized business outcomes. The person will possess a 10x mindset, proactive leadership, fluency in sales-leadership practice, and a successful track record in scaling and growing a business line.
What You'll Do:
  • Leads the product development team to deliver outsized business outcomes for our customers by providing high product-market fit solutions.
  • Achieves and maintains high NPS and CSAT (Customer Satisfaction) scores
  • Develops the product vision and roadmap, building defensive moats with highly differentiated solutions, and seeks market disruption opportunities.
  • Aligns cross-functional teams of product, marketing, and sales to develop the TAM/SAM/SOM reach of their business line including expansion through ServiceTitan's subsidiaries, associations, and building a network of partners to cross-sell and upsell opportunities.
  • Ensures the development of a robust and healthy sales pipeline.
  • Proactively manages all costs of selling and seeks continuous improvements on sales efficiency and effectiveness.
  • Have your finger on the pulse on the competitive landscape, market disruptions, emerging ankle-biters, leveraging outbound marketing to prepare competition battle cards.
  • Proactively manages all costs to serve metrics and seeks continuous improvements to implement and support the customer efficiently.
  • Must possess and develop deep customer empathy across the team through customer visits and engagement in Product Advisory Groups.
  • Provide thought leadership, strategic insight, and clear communication (written and verbal) to your team and the rest of the organization on your product's strategy and roadmap.
  • Engage at the client level with strong communication and presentation skills, whether to manage a customer escalation or help with a prospective client opportunity.

What You Are:
  • Strong customer empathy and experience shaping product direction and sales execution based on customer needs
  • 5+ years of experience in a General Manager role, building and leading high performing and diverse teams.
  • 7-10 years of relevant work experience in a product management role
  • Strong analytical abilities and prior experience with building business cases, inclusive of build/buy/partner analysis
  • Prior experience with partner identification, negotiation, and relationship management
  • 4-year degree from a top university, MBA or related graduate degree strongly preferred
  • Prior experience in taking a digital product from concept to successful launch
  • Deep knowledge of the Product Management discipline and experience in building and maturing Product teams
  • Proven track record and experience leading large sales and technical sales organizations, selling and delivering complex solutions
  • Excellent communication, writing, and presenting skills

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Apply Now

Date Posted

10/05/2022

Views

9

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