VIP (Executive) IT Support and AV Technical Support Engineer

Job Description

Key Responsibilities

• Primary contact responsible for the support of senior staff including Executives and their staff.
• Provide Day to Day Support, which includes break/fix support for all devices (Software and Hardware, PC's, Phones, Tablets, Software, Network and VPN Connection, MFA)
• Provide remote and on-call support for executives travelling internationally, often requiring flexible hours.
• Supporting stakeholders/VIPs and their major events
• Full support for all Exec meetings - both internal and external
• Provide support for global executives visiting the headquarters facility.
• Must be extremely customer focused and be able to multitask well.
• Must be able to communicate extremely well both verbal and written.
• Primary contact responsible for all Audio Video Conferencing devices/units
  • Which includes:
    • AV Software/Hardware upgrades including initial as well as routine testing.
    • Troubleshooting and escalation of issues
    • Work closely with Vendors and AV Technician's in other locations and provide coaching and guidance on executing AV support.
    • Supervise the transition, setting up, and installation of media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
    • Develop good relationships with the global AV team and stakeholders to lead projects that keep production moving aiding event coordinators.
    • Monitor inventory, manage, and maintain all audiovisual equipment.

Qualifications include but not limited to:

• Previous Executive Support Experience highly preferred. Must have performed VIP desktop support and AV architecture role in last 3 years. Alternatively, a minimum of 8 years face-to-face experience is required in Desktop Support and AV support.
• Experience coordinating, training, and coaching support engineers.
• Ability to work independently and provide guidance and direction to others.
• In-depth working knowledge of Break/Fix Desktops, Workstations, Notebooks Camera, and Audio devices
• Excellent computer and AV troubleshooting skills
• Creativity, attention to detail, and flexibility
• Strong communication, customer service, and organizational skills
• The ability to sit/support/stand for long periods of time.
• Must be willing to travel in this role.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About the Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

onsemi is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.